The internet is where most of us look for a reputed and reliable travel agent. However, buyer “bewares.” Check with the ASTA (American Society of Travel Agents) to make sure your agency is a member, as well as the Better Business Bureau in the State of which they are located & operating out of. Also, ask around. Avoid a horror story by finding a Company like Inertia Tours that is not only family owned to provide great service, but the majority of its clients are based on a business model mostly of referrals or repeat customers.